This Convenience Fees Policy explains when and why additional charges may apply while using our mobile application and services.
Convenience fees are small additional charges applied to certain transactions to cover operational, payment processing, platform, or service-related costs associated with your order or payment method.
These fees help us maintain secure, reliable, and uninterrupted services for all users.
Convenience fees may apply in situations including, but not limited to:
Applicable fees, if any, will be clearly displayed before completing your payment.
We are committed to transparency. Any convenience fee charged will be:
By proceeding with the transaction, you agree to pay the applicable convenience fees.
Unless otherwise stated or required by applicable law, convenience fees are generally non-refundable, including in cases of:
Refund eligibility may vary depending on the payment provider or local regulations.
We reserve the right to modify, update, or remove convenience fees at any time without prior notice. Any changes will be reflected within the app before payment confirmation.
Some payment providers, banks, or financial institutions may apply additional charges beyond our control, including:
Users are responsible for reviewing any such charges with their payment provider.
If you believe you were charged incorrectly or have questions regarding convenience fees, please contact our support team.
Email: [support@example.com]
Support: [In-App Support Section]