We are committed to providing a safe and reliable shopping experience. Our Buyer Protection Policy ensures that you are protected against eligible issues with your orders.

1. Coverage Overview

Buyer Protection applies to eligible purchases made through our app. You may be covered if:

• You did not receive your order
• You received a damaged or defective product
• The item received is significantly different from the description

2. Eligibility Criteria

To qualify for Buyer Protection:

• The order must be placed through our app
• A claim must be raised within [X days] of delivery or expected delivery
• Valid proof (photos, videos, or documentation) must be provided

We reserve the right to determine eligibility at our sole discretion.

3. Non-Covered Situations

Buyer Protection does not apply in the following cases:

• Incorrect address provided by the buyer
• Delays caused by courier services beyond our control
• Minor variations in color, size, or design
• Change of mind after delivery (unless covered by return policy)

4. Refunds & Resolutions

If your claim is approved, we may offer:

• Full or partial refund
• Replacement of the product
• Store credit (if applicable)

Refunds will be processed to the original payment method within [X business days].

5. Dispute Resolution Process

If you face an issue:

1. Go to My Orders in the app
2. Select the order and click Report an Issue
3. Submit details with supporting evidence

Our support team will review your claim and respond within [X days].

6. Seller Responsibility

Sellers on our platform are required to:

• Provide accurate product descriptions
• Ensure proper packaging and shipping
• Respond to disputes in a timely manner

Failure to comply may result in penalties or removal from the platform.

7. Fraud Prevention

We actively monitor transactions to prevent misuse of Buyer Protection. We reserve the right to:

• Reject fraudulent or abusive claims
• Suspend accounts involved in suspicious activity

8. Limitation of Liability

Our liability under Buyer Protection is limited to the value of the order. We are not responsible for:

• Indirect or consequential losses
• Delays beyond our reasonable control

9. Policy Updates

We may update this Buyer Protection Policy at any time. Changes will be communicated via the app.

10. Contact Support

For assistance, contact us via:

• Email: [support@example.com]
• In-App Support: [Link/Section]